Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your delivery information and payment details. Once your order is confirmed, you will receive an email with the order details. If you need assistance with your order do not hesitate tocontact usand we'll be happy to help.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay Google Pay and other secure payment options. Select your preferred method during the checkout process.
Can I cancel my order after it's been placed?
Unfortunately, we are unable to modify or cancel orders once they have been placed. Please review your order carefully before confirming the purchase.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.
What's your returns policy?
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Our return policy allows you to return items within 14 days of receiving your order. The items must be in their original condition with all tags attached. For more details on returns, please refer to ourReturns and Exchanges Policy.
When will I get my order?
The estimated delivery time depends on your location, products purchased and the delivery method selected during checkout. Most deliveries usually take 3-5 business days from dispatch. Please refer to our Delivery & Returns policy for more information.
How do I return for a refund or an exchange?
To initiate a return or exchange, contact our customer support team atsales@luckyelephant.co.ukWe will then provide you with return instructions and guide you through the process.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you deliver Internationally?
Yes - we now deliver worldwide!
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What about customs fees?
Orders shipped from Thailand may be subject to additional charges. Any customs charges and import taxes incurred are the responsibility of the buyer. Please check with your local customs office for more details.
How can I contact customer services?
You can contact our customer support team via email atsales@luckyelephantmuaythai.co.ukor via thecontact form. We strive to respond to all enquiries within 48 hours.
Where are your products stocked?
Most of our products are shipped directly from Bangkok, Thailand. This is to make sure we have the largest possible range of 100% authentic products available.
Are your products authentic?
Yes, all our products are authentic and sourced directly from manufacturers and official distributors in Bangkok, Thailand. We are dedicated to providing only 100% genuine Muay Thai equipment and clothing to our customers.
How can I stay up to date with new product drops, restocks or special offers?
Subscribe to our newsletter to receive updates on promotions, new product launches, exclusive offers and blogs. You can sign up on our website or during the checkout process.
If you have any additional questions or concerns not covered in our FAQs, feel free to reach out to us at sales@luckyelephantmuaythai.co.uk or via our contact form.